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BT - September 2024
A BT spokesperson said:
“We are very sorry that Mr Cruse was billed after leaving BT. A technical error meant that his account wasn’t closed as expected. We have contacted Mr Cruse and can confirm his account is now closed. We have cleared the outstanding balance, provided a refund for incorrect charges and offered a goodwill gesture to acknowledge his experience. Mr Cruse has accepted our offer and agreed to close his complaint as resolved.”
