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We contacted Cinch and it said that it strives to ensure every customer has a great experience with Cinch. It added that it has sold more than 100,000 cars in the last 2 years and delivering great quality vehicles is key to its success. It continued that as demonstrated by it’s excellent Trustpilot scores, customers are at the heart of it’s offer. It said it was very sorry that on these occasions their experiences did not match its high standards and therefore it has worked with both customers to find a solution that they are happy with.