VIAGOGO - September 2024
A comment from Matt Drew at viagogo:
Resale is legal and highly regulated in the UK. When purchasing tickets to any live event on viagogo, the site informs buyers if the event prohibits the resale of tickets in accordance with regulations set out by the CMA Consumer Rights Act and the regulators responsible for enforcing it.
The viagogo guarantee means that you will receive the tickets you paid for in time for the event and in the rare instance that a problem arises, fans are offered replacement tickets at no additional cost or are fully refunded.
If a fan or viewer has any questions about a purchase or sale they’ve made on the marketplace, our team is available 24/7 to support at customerservice@orders.viagogo.com or 020 3137 6080. Contact customer service immediately if tickets are not delivered by the date provided or if you have issues downloading the tickets.
