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Employees

are often the front line of the business. They are the people who make the product or provide the service to the customers.

Employees have a massive effect on the outcome of the business.

Employees in a shop
Image caption,
Employees are the people who make a product or provide a business's service

Employees have an interest in a business doing well so that they:

  • want job security
  • higher pay
  • improved working conditions

Employees can influence how a business operates by:

  • increasing or decreasing productivity
  • providing good or bad customer service
  • in extreme cases, withdrawing their labour and going on strike