Why do I have to sign in every time?

If you're being asked to sign in to your ±«Óãtv account each time you use the ±«Óãtv Sounds website or ±«Óãtv Sounds app, it's most likely because cookies are switched off on your browser or device.

Like most other websites, we use cookies - small text files stored on your computer, mobile or tablet - to recognise that you're signed in and remember your preferences. If you turn off cookies on your browser or on your mobile or tablet:

  • You won't be able to register or sign in to the ±«Óãtv (so be sure to enable cookies on your browser, first)
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  • You'll be signed out of your ±«Óãtv account, so you'll have to sign back in the next time you visit

So if you've chosen to block third-party cookies on your browser and want to avoid problems using your ±«Óãtv account, make sure to set exceptions for bbc.co.uk, bbc.com and account.bbc.com.Ìý

Head to the page to make sure our Functional and Performance cookies are switched on.
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Screenshot from the ±«Óãtv account cookie settings page


Remember, if you delete your cookies or clear the cache on your browser or device, you'll be signed out of your ±«Óãtv account. So you'll have to sign back in the next time you visit.

You can read more about cookies and how we use them across ±«Óãtv Online on the .

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