Why can't I get the new Freeview Play IP streams?

To check if your TV can carry the new IP streams launched in June 2023, please go to channel 100 (the ‘Freeview Explore’ service) on your Freeview Play device and select “Help and Settings.” In the bottom right hand corner of the screen, you will see a collection of numbers and letters which are the ‘Freeview Play platform ID’ – if that ID appears in the list below, then your TV should work with the new streams when connected to the internet.

As long as the TV is connected to the internet, the streams will appear in the EPG. If you disconnect your TV from the internet, the IP streams will ultimately stop being listed and you will not be able to access these services without reconnecting to the internet and retuning.

Below is a list of television brands (and release years) for those TVs which can support the the new IP streams when connected to the internet.

Freeview Play platform ID, shown on Freeview Explore (channel 100) TV Brand/s - Year of release
HI21-2K Hisense – 2021
HI21-4K Hisense, Loewe (by Loewe) - 2021
HI22-962K Hisense – 2022
HI22-964K Hisense – 2022
HI22-99 Hisense – 2022
HI23-96 Hisense – 2023
LG22-F22 LG – 2022
LG22-K8AP LG – 2022
LG22-K8HP LG – 2022
LG22-K8LP LG – 2022
LG22-LM21AN LG – 2022
LG22-O22 LG – 2022
LG23-K8HPP LG – 2023
LG23-K8LPN LG – 2023
LG23-LM21ANN LG – 2023
LG23-M23 LG – 2023
LG23-O22N LG – 2023

The following devices will get the IP streams after a firmware update at the end of 2023:

V20-MB180G31 Bush, Digihome, Hitachi, JVC, Panasonic, Toshiba - 2020
V20-MB180G32 Bush, Digihome, EGL, Luxor, Nordmende, Polaroid, Solas, Techwood, Toshiba, Walker - 2020
V20-MB181 Altimo, Bush, Digihome, EGL, Hitachi, JVC, Logik, Luxor, Medion, Mitchell & Brown, Nordmende, Panasonic, Polaroid, Techwood, Toshiba, Visitech, Walker - 2020
V21-AFTVBX Amazon Fire TV - 2021
V21-AFTVJ Amazon Fire TV - 2021