If you are experiencing picture break up, missing channels or the wrong regional news you may need toÌęre-tune your TV set manually. This allows you to select the transmitter that provides the best service for your area and can solve a number of common problems.
A manual re-tune can be used for any Freeview-based service such as BT, Youview and Talk Talk.
Before carrying out a manual re-tune, you need to know which transmitter your aerial is pointing towards and the channel numbers used by that transmitter. Our Transmitter Checker tool can help you find the correct channel numbers to use.Ìę
Use the manual re-tuneÌęoption and not the auto-tune option on the television menu to take you through the process.ÌęIf a manual re-tune does not work there maybe further options available to help solve problems.
Finding transmitter and channel numbers
Enter your postcode in the transmitter checkerÌętool. It will check for faults in your area, help you select the transmitter you are using and you can find the channel numbers or frequencies you need to manuallyÌęretune.
Auto tune vs Manual tune Ìę
There are two types of tuning, automaticÌęor manual. Both are done using your remote control.ÌęAn auto-tuneÌęallows the television set to tune to services from any transmitter that it can receive.ÌęA manual re-tuneÌęallows you to input and store, one by one, onlyÌęthe correct channel numbers or frequenciesÌęfor the transmitter your aerial is pointing towards.Ìę
Why aÌęmanual re-tuneÌęis important
Some locations are within range of multiple transmitters. ÌęWhen a television set auto-tunes,Ìęit automatically starts from the bottom of the channel or frequency range and worksÌęupwards. It tunes to the first channel it comes across, even if they are weaker signalsÌęfrom the wrong transmitter.Ìę
The manual re-tune did not help
This may be because your receiver still has wrong channels stored in its memory.Ìę There are two ways to clear the memory:
Perform a factory resetÌę-from the tuning menu as described in your manufacturerâs instruction manual. Sometimes manufacturers refer to this as 'first time installation' or 'shipping condition'. Press âOKâ if your equipment asks whether it is OK to delete existing channels. This will clear your settings.
- Do an auto-tune with the aerial lead removed.ÌęThis will clear the memory and remove the unwanted, stored channels. The aerial lead will then need to be put back in again.
Ìę- Repeat manual re-tune.ÌęÌęFollowing either of the two options above, you need to do a manual re-tune.
Need more help?
If you have difficulty with these options you should seek assistance. ÌęHelp is available from the Freeview Advice Line which can be contacted via its website or on 03456 505050.
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