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Valerie Morris catches up on her favourite programmes

Seventy-three year old Valerie Morris from Abergavenny was recovering from a nasty fall when she received a call from a company trying to renew her Sky Warranty.

Valerie loves watching television, she told X-Ray it’s her only connection to the outside world, “It’s company in my house for me, you don't have anyone to talk to but the TV can bring you all sorts of things”.

When Valerie bought her Sky subscription she bought a warranty to cover all the necessary equipment in case something went wrong. And her warranty was coming up for renewal.

So when she received the phone call, she thought it was from Sky: “It was just to say that I needed to have my next year covered by insurance. They just kept mentioning Sky and there was no other reason for me to think that it wasn't Sky”.

But the phone call wasn’t from Sky. It was from a company called Aurora Logistics, who are based in Swansea. And a couple of weeks later they sent her a letter confirming she had bought a service plan from them. But not recognising the name on the letter, Valerie didn’t think anything of it.

Then she received a second letter asking for £79.99 and so Valerie put a cheque in the post – which was cashed.

Valerie said, “I just thought it was for Sky to cover me for the whole year.” And even though the cheque wasn’t made payable to Sky she still sent the money to them in the hope of renewing her Sky cover.

She admitted she’d been naĂŻve but then a third letter came after her cheque had been cashed. This time the company was threatening to come to her house and collect the money from her.Ěý

She turned to her son for help and he wrote to the company, but they heard nothing back. Both Gareth and Valerie tried repeatedly to call and contact the company, but to no avail.

Eventually they called Sky who said they’d never heard of Aurora Logistics. Valerie found this really upsetting and Gareth told us, “The more it upsets her, the more it upsets me and my wife”.

Paul de la Mare, the Director of Aurora has now apologised and agreed to repay Mrs Morris her money. He also says all his callers are trained to identify themselves as Aurora Logistics.

In their response, Sky has told X-Ray they’re investigating other complaints against Aurora and the company isn't on their approved warranty-suppliers list.Ěý

Steve Bumford from Consumer Direct says people should remember that they have the control, “you have the power, because the people who are calling you they want your money, your details.

"So by assuming control you can do whatever you want. You can put down the phone; you can ask for certain details you know, for example, an account number. Certainly don't give them any details and if they can't confirm those details then you know they're not who they say they are”.