±«Óătv

Using headings and bullet points

Watch the video to find out more.

Turn the text into bullet points

Test your knowledge with this activity.

Back to top

Giving enough details in answers

Watch the video to find out more.

How did the assistant respond?

Test your knowledge with this activity.

Back to top

Using organisational markers

Watch the video to find out more.

Find organisational markers

Test your knowledge with this activity.

Back to top