Quality management
Quality management is more of a philosophy than a process. It aims to have zero defects reaching the customer. This is achieved through creating quality chainsTreating each person in the production process as a customer who must be satisfied., meaning each member of production treats the person before and after in the production line as a customer. If they are unhappy with what they receive or pass on, they can return the item.
Quality management involves everyone in the business working towards the goal of 100% customer satisfaction.
| Benefit | Cost |
| Aims to get it right first time | Everyone must “buy-in” to the process |
| Zero tolerance on errors and mistakes | More expensive to implement than quality control |
| Superior to quality control – best chance of errors being discovered before reaching end user | |
| Encourages teamwork among employees |
| Benefit | Aims to get it right first time |
|---|---|
| Cost | Everyone must “buy-in” to the process |
| Benefit | Zero tolerance on errors and mistakes |
|---|---|
| Cost | More expensive to implement than quality control |
| Benefit | Superior to quality control – best chance of errors being discovered before reaching end user |
|---|---|
| Cost |
| Benefit | Encourages teamwork among employees |
|---|---|
| Cost |