http://bbc-sounds.local/questions/mobile-and-tablet-issues en http://bbc-sounds.local/questions/mobile-and-tablet-issues/help-fixing-mobile-tablet <span>Help fixing problems with ±«Óătv Sounds on your mobile or tablet</span> <div class="field--name-body"><p>Before following any of the steps below, search the <a href="/sounds/help" title="±«Óătv Sounds Help Site"><strong>known issues and our general FAQs</strong></a> to check whether you are experiencing a known problem. </p> <h3>Using the ±«Óătv Sounds app on your mobile or tablet? Try the following steps:</h3> <ul> <li><strong>Try updating the app</strong><br /> Ensure you have the latest version of the app installed from your app store as your problem might be fixed in the most recent version:<br /> <br /> <a href="https://www.amazon.co.uk/±«Óătv-MEDIA-APPLICATIONS-TECHNOLOGIES-LIMITED/dp/B07DVJ8NHH" title="Amazon Appstore: ±«Óătv Sounds"><strong>Amazon Appstore</strong></a><br /> <a href="https://www.apple.com/uk/ios/app-store/" title="Apple App Store"><strong>Apple App Store</strong></a><br /> <a href="https://play.google.com/store/apps/details?id=com.bbc.sounds&hl=en_GB" title="Google Play Store: ±«Óătv Sounds"><strong>Google Play Store</strong></a><br />  </li> <li><strong>Make sure your device is supported</strong><br /> If you’re unable to install or update the app, make sure your device meets the requirements listed on your store page. You’ll need Amazon Fire OS 5.0 and above, Android 5.0 and above, or iOS 12.2 and above to install the ±«Óătv Sounds app. If you’re not offered an update you could be using a slightly older device so try updating your device. Here’s advice on how to do that:<br /> <br /> <a href="https://www.wikihow.tech/Manually-Upgrade-an-Android-Device-Operating-System" title="wikiHow: How to manually upgrade an Android device operating system"><strong>wikiHow: How to manually upgrade an Android device operating system</strong></a><br /> <a href="https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=201642370" title="Amazon Help: Download and install Fire tablet software updates manually"><strong>Amazon Help: Download and install Fire tablet software updates manually</strong></a><br /> <a href="https://support.apple.com/en-gb/HT204204" title="Apple: Update your iPhone, iPad or iPod Touch"><strong>Apple: Update your iPhone, iPad or iPod Touch</strong></a><br />  </li> <li><strong>Check the website</strong><br /> Head to <strong><a href="http://www.bbc.co.uk/sounds/" title="±«Óătv Sounds">www.bbc.co.uk/sounds</a> </strong>to see if the website is also affected. This will let you know if the fault is a wider issue across ±«Óătv Sounds, or happening only within the app.<br />  </li> <li><strong>Remove and reinstall the ±«Óătv Sounds app</strong><br /> This can sometimes fix problems. If the problem persists, wait for the next app update and try using the website to access ±«Óătv Sounds instead at <strong><a href="http://www.bbc.co.uk/sounds/" title="±«Óătv Sounds">www.bbc.co.uk/sounds</a></strong>.<br />  </li> </ul> <h3>Using the ±«Óătv Sounds website? Try the following steps:</h3> <ul> <li><strong>Step 1: Try installing the ±«Óătv Sounds app</strong><br /> Our ±«Óătv Sounds app has all the same lovely content as our website, with a lot more features to enjoy. So if you’re having trouble with the website, you might find the ±«Óătv Sounds app works better for you.<br />  </li> <li><strong>Step 2: Make sure your device is supported</strong><br /> If you're unable to install the app, or you prefer using the website on your phone or tablet, please make sure that your device is supported. You can check the mobile requirements on our<strong> <a href="/sounds/help/questions/supported-devices/mobile-requirements">Can I use ±«Óătv Sounds on my mobile or tablet?</a></strong> Operating systems older than those listed may still work, however we can't guarantee that troubleshooting will resolve any issues.<br />  </li> <li><strong>Step 3: Clear the cache</strong><br /> When you clear the cache on your device’s internet browser, you’re removing data that’s stored on your device. This can be a very useful first step in trying to resolve a problem. For instructions on how to clear the cache, check our <a href="/sounds/help/questions/computer-issues/clear-cache" title="How do I clear the cache?"><strong>How do I clear the cache?</strong></a> page.<br />  </li> <li><strong>Step 4: Check your internet connection</strong><br /> If you also have problems playing programmes from other providers as well, try moving closer to your router and switching off other devices that are connected to the internet at the same time. We have some more information on our <strong><a href="/sounds/help/questions/playback-issues/buffering-advice">What can I do to stop buffering or unstable playback?</a></strong> page.</li> </ul> <h3><br /> Still not working?</h3> <p>If you've tried all of the above and find that you're still having difficulty, please check other areas to see if these are working as expected, for example downloads in the app, live streaming or on-demand playback. This will be useful if you need to get in touch as it will help us to investigate further. </p> <p> </p> </div> <span><span lang="" typeof="schema:Person" property="schema:name" datatype="" xml:lang="">Anonymous (not verified)</span></span> <span>03 October 2019</span> Thu, 03 Oct 2019 13:47:06 +0000 Anonymous 4954 at http://bbc-sounds.local http://bbc-sounds.local/questions/mobile-and-tablet-issues/background-stop <span>Why does the app stop playing in the background?</span> <div class="field--name-body"><p>We’ve found that if you have Battery Saver mode enabled on your Android device, playback will stop when either: </p> <ul> <li>Your phone is locked </li> <li>You launch another mobile app</li> </ul> <p>Consider turning off Battery Saver mode if this is becoming a problem. The instructions to complete this vary depending on what device you have but generally it can be turned off via <strong>Settings </strong>><strong> Battery / Power management mode </strong>><strong> Off</strong>.</p> </div> <span><span lang="" typeof="schema:Person" property="schema:name" datatype="" xml:lang="">Anonymous (not verified)</span></span> <span>03 October 2019</span> Thu, 03 Oct 2019 13:50:44 +0000 Anonymous 5211 at http://bbc-sounds.local http://bbc-sounds.local/questions/mobile-and-tablet-issues/upgrade-android <span>How can I update the operating system for Android?</span> <div class="field--name-body"><p>The ±«Óătv Sounds app requires Android 7 or Fire OS 6 or above. It may be possible to update your device. Head to the relevant page to find out how to update the operating system on your device:</p> <ul> <li><strong>Amazon Fire:</strong> <a href="https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=201642370" title="Amazon Device Software Updates"><strong>Download and install Fire tablet software updates manually</strong></a></li> <li><strong>Android:</strong> <a href="https://m.wikihow.tech/Manually-Upgrade-an-Android-Device-Operating-System" title="wikiHow: How to manually upgrade an Android device operating system"><strong>wikiHow: How to manually upgrade an Android device operating system</strong></a></li> </ul> <p>(The ±«Óătv is not responsible for the content of external sites.)</p> <hr /> <p><br /> It is standard practice for updated apps to no longer support older operating systems. This is the case for ±«Óătv Sounds and ±«Óătv iPlayer, as well as apps by other companies and organisations. Supporting older operating systems is very costly and does not represent good value for money for licence fee payers, given the relatively small number of users we have still using those older operating systems.</p> <p>However, in the majority of cases users who have older devices which cannot be upgraded can still use the ±«Óătv Sounds website at<strong> <a href="/sounds" title="±«Óătv Sounds ">bbc.co.uk/sounds</a>.</strong> More details are available here: <a href="/sounds/help/questions/supported-devices/mobile-requirements" title="Can I use ±«Óătv Sounds on my mobile or tablet?"><strong>Can I use ±«Óătv Sounds on my mobile or tablet?</strong></a></p> <p> </p> </div> <span><span lang="" typeof="schema:Person" property="schema:name" datatype="" xml:lang="">Anonymous (not verified)</span></span> <span>06 October 2019</span> Sun, 06 Oct 2019 15:40:02 +0000 Anonymous 5245 at http://bbc-sounds.local http://bbc-sounds.local/questions/mobile-and-tablet-issues/upgrade-ios <span>How can I update the operating system for iOS (iPhone/iPad)?</span> <div class="field--name-body"><p>The ±«Óătv Sounds app requires iOS 15 or above. It may be possible to update your device. Head to the Apple help page for instructions on how to update your device:<strong> <a href="https://support.apple.com/en-gb/HT204204" title="Apple Support: Update your iPhone, iPad or iPod Touch">Update your iPhone, iPad, or iPod Touch</a></strong>. (The ±«Óătv is not responsible for the content of external sites.)</p> <hr /> <p><br /> It is standard practice for updated apps to no longer support older operating systems. This is the case for ±«Óătv Sounds and ±«Óătv iPlayer, as well as apps by other companies and organisations. Supporting older operating systems is very costly and does not represent good value for money for licence fee payers, given the relatively small number of users we have still using those older operating systems.</p> <p>Most devices which can't update the operating system to install the ±«Óătv Sounds app can still use ±«Óătv Sounds via the website at<strong> </strong><a href="/sounds" title="±«Óătv Sounds "><strong>bbc.co.uk/sounds</strong></a><strong>.</strong> More details are available here: <a href="/sounds/help/questions/supported-devices/mobile-requirements" title="Can I use ±«Óătv Sounds on my mobile or tablet?"><strong>Can I use ±«Óătv Sounds on my mobile or tablet?</strong></a></p> <p> </p> </div> <span><span lang="" typeof="schema:Person" property="schema:name" datatype="" xml:lang="">Anonymous (not verified)</span></span> <span>06 October 2019</span> Sun, 06 Oct 2019 15:40:02 +0000 Anonymous 5246 at http://bbc-sounds.local