http://bbc-sounds.local/ en http://bbc-sounds.local/questions/supported-devices/chromecast-closure <span>Why has Chromecast stopped working on my device?</span> <div class="field--name-body"><p>The ±«Óãtv recently updated its Chromecast software to offer an improved and more robust service for our audience.</p> <p>These changes mean that ±«Óãtv Sounds will no longer work on some older devices. This is because those devices are currently running an unsupported version of the Google Chromecast firmware (the software that runs the ±«Óãtv Chromecast feature).</p> <p>Unfortunately, we cannot update our software to run on firmware that isn’t supported by Google.</p> <p>±«Óãtv Sounds supports Chromecast on devices that are running <strong>Chromecast</strong> <strong>version 1.36</strong> or above.</p> <p>Devices that are affected include:</p> <ul><li>Cambridge Audio CXN V2</li> <li>Kygo B9/800</li> <li>Sony SRS-X99</li> <li>Sony SRS-X77</li> </ul><p>If the firmware is updated by the manufacturer in future, Chromecast for ±«Óãtv Sounds will be available again. In the meantime, some devices may be able to connect via AirPlay or Bluetooth.</p> </div> <span><span lang="" typeof="schema:Person" property="schema:name" datatype="" xml:lang="">Anonymous (not verified)</span></span> <span>24 September 2023</span> Sun, 24 Sep 2023 12:25:02 +0000 Anonymous 12066 at http://bbc-sounds.local http://bbc-sounds.local/questions/supported-devices/computer-requirements <span>Can I use ±«Óãtv Sounds on my computer?</span> <div class="field--name-body"><p>To access ±«Óãtv Sounds on a computer or laptop, simply head to <a href="/sounds" title="bbc.co.uk/sounds"><strong>bbc.co.uk/sounds</strong></a>.</p> <p>To use the ±«Óãtv Sounds website, your computer or laptop will need to run a supported operating system. You'll also need to use one of our supported internet browsers.</p> <ul><li>Not sure what a browser is? It’s a piece of software installed on your computer that gives you access to websites. </li> <li>Not sure what an operating system is? The operating system controls and manages the hardware and software on your computer. It’s the interface between you and your computer. <br />  </li> </ul><hr /><p>There is no ±«Óãtv Sounds app for computers or laptops. Our ±«Óãtv Sounds app is for mobiles, tablets and supported TVs only.</p> <hr /><h3><br /> Browsers</h3> <p>We verify that ±«Óãtv Sounds works in most browsers. However, we recommend the latest version of the following browsers for the full audience experience:</p> <ul><li><a href="https://support.google.com/chrome/answer/95346?hl=en-GB" title="Download and install Google Chrome"><strong>Google Chrome (Latest Version)</strong></a></li> <li><a href="https://support.apple.com/en-us/HT204416" title="Update or reinstall Safari for your computer"><strong>Safari (Latest Version)</strong></a></li> <li><a href="https://www.microsoft.com/en-us/edge" title="Download and install Microsoft Edge"><strong>Microsoft Edge (Latest Version)</strong></a></li> <li><a href="https://support.mozilla.org/en-US/products/firefox/download-and-install" title="Mozilla: Download, install and migration"><strong>Mozilla Firefox (Latest Version)</strong></a></li> </ul><p>Due to the resources required to develop, test and support ±«Óãtv Sounds for each individual browser currently available, and in the interest of delivering value for the licence fee, we only support the most popular browsers currently used. We'll continue to follow user trends and support the top browsers accordingly, as and when they change.</p> <p>We recognise that some users may choose to use another browser, however, we cannot guarantee a problem-free ±«Óãtv Sounds experience. As such, we may not be able to offer support to those using browsers or operating systems not listed here.<br />  </p> <h3>Operating Systems</h3> <p>We’ve tested the internet browsers listed above on the following operating systems:</p> <ul><li><strong>Windows 10</strong></li> <li><strong>Windows 11</strong></li> <li><strong>Mac OS 10 and above</strong></li> </ul><hr /><p>Head to the <a href="/sounds/help/questions/getting-started-with-bbc-sounds/use-computer" title="How do I use ±«Óãtv Sounds on my computer?"><strong>How do I use ±«Óãtv Sounds on my computer?</strong></a> page to find out how to get the most out of ±«Óãtv Sounds on your computer or laptop.</p> <p> </p> </div> <span><span lang="" typeof="schema:Person" property="schema:name" datatype="" xml:lang="">Anonymous (not verified)</span></span> <span>03 October 2019</span> Thu, 03 Oct 2019 13:42:28 +0000 Anonymous 4658 at http://bbc-sounds.local http://bbc-sounds.local/questions/supported-devices/ip-streaming-devices <span>Listening via IP streaming devices</span> <div class="field--name-body"><p>Like internet radios, these devices stream radio stations from the internet via a broadband connection and (WiFi) router but are intended to be part of a HiFi setup to allow high quality listening in a controlled environment. These devices generally do not suffer from limited processing and memory resources and so are capable of consuming our highest bitrate AAC+ streams over HLS or MPEG-DASH.</p> <p>Full on-demand support is usually available with these devices using the HLS or MPEG-DASH protocols.</p> </div> <span><span lang="" typeof="schema:Person" property="schema:name" datatype="" xml:lang="">Anonymous (not verified)</span></span> <span>03 October 2019</span> Thu, 03 Oct 2019 13:42:28 +0000 Anonymous 4703 at http://bbc-sounds.local http://bbc-sounds.local/questions/supported-devices/mobile-requirements <span>Can I use ±«Óãtv Sounds on my mobile or tablet?</span> <div class="field--name-body"><h3>Can I install the app?</h3> <p>You can install the ±«Óãtv Sounds app worldwide* if your device is running on:</p> <ul><li>Amazon Fire OS 6.0 or above</li> <li>Android 7.0 or above</li> <li>iOS 15 or above</li> </ul><p>* The app is not available in a small number of countries. If the app isn't available, use the ±«Óãtv Sounds website at <a href="/sounds"><strong>bbc.co.uk/sounds</strong></a>.</p> <h3><br /> Can I use the website?</h3> <p>You can access the ±«Óãtv Sounds website at <strong><a href="http://www.bbc.co.uk/sounds" title="±«Óãtv Sounds">bbc.co.uk/sounds</a></strong> on mobile and tablet devices. We can confirm support for the following operating systems:  </p> <ul><li>iOS 10.3 and above</li> <li>Android 7 and above</li> <li>Amazon Fire OS 7 and above</li> </ul><p>and browsers:</p> <ul><li>Safari Mobile (latest version) </li> <li>Chrome Mobile (latest version)</li> </ul><h3><br /> How do I know what operating system my device is running?</h3> <p><strong>Amazon Fire</strong></p> <ol><li>Swipe down from the top of the screen to open Quick Settings</li> <li>Tap Settings, then Device</li> <li>Tap System Updates</li> </ol><p><strong>Android</strong></p> <ol><li>Go to Settings</li> <li>Scroll down and tap About Phone/About Device</li> <li>Scroll down to the Android version</li> </ol><p><strong>iOS</strong></p> <ol><li>Go to Settings</li> <li>Tap on General, then About</li> <li>Scroll down to Version<br />  </li> </ol><h3>How do I update my device’s operating system?</h3> <p>Head to the relevant page to find out how to update the operating system for your device:</p> <ul><li>Amazon Fire: <a href="https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=201642370" title="Download and Install Fire Tablet Software Updates Manually"><strong>Download and Install Fire Tablet Software Updates Manually</strong></a></li> <li>Android: <strong><a href="https://m.wikihow.tech/Manually-Upgrade-an-Android-Device-Operating-System" title="wikiHow: How to Manually Upgrade an Android Device Operating System">wikiHow: How to Manually Upgrade an Android Device Operating System</a></strong></li> <li>iOS: <strong><a href="https://support.apple.com/en-gb/HT204204" title="Update your iPhone, iPad, or iPod Touch">Update your iPhone, iPad, or iPod Touch</a></strong></li> </ul><p>The ±«Óãtv is not responsible for the content of external sites.<br />  </p> </div> <span><span lang="" typeof="schema:Person" property="schema:name" datatype="" xml:lang="">Anonymous (not verified)</span></span> <span>03 October 2019</span> Thu, 03 Oct 2019 13:43:36 +0000 Anonymous 4723 at http://bbc-sounds.local http://bbc-sounds.local/questions/supported-devices/internet-radio-requirements <span>Can I use ±«Óãtv Sounds on my internet radio device?</span> <div class="field--name-body"><p>If you're listening via an internet radio device you should be able to listen to live ±«Óãtv radio stations and access podcasts. Full on-demand programmes (i.e. programmes which have already been broadcast) are not available on internet radio; you'll need to access these either via the ±«Óãtv Sounds website or app.</p> <h3>Got a problem with your internet radio device?</h3> <p>Check our <a href="http://www.bbc.co.uk/sounds/help/questions/playback-issues/help-fixing-internet-radio" title="Help fixing problems with ±«Óãtv Sounds on your internet radio"><strong>Help fixing problems with ±«Óãtv Sounds on your internet radio</strong></a> page. Try this first as it might help you resolve any problems. But if that fails your next point of action should be to contact your device's manufacturer. The manufacturer will use a third party that manages all the radio stations and podcasts.</p> <h3>Listening outside the UK?</h3> <p>Some content may be limited to the UK only. This could be all or part of a show. Sports coverage is the most common example where this happens.</p> <p> </p> </div> <span><span lang="" typeof="schema:Person" property="schema:name" datatype="" xml:lang="">Anonymous (not verified)</span></span> <span>03 October 2019</span> Thu, 03 Oct 2019 13:44:09 +0000 Anonymous 4754 at http://bbc-sounds.local http://bbc-sounds.local/questions/supported-devices/no-computer-app <span>Is there a ±«Óãtv Sounds app for computers?</span> <div class="field--name-body"><p>No, there isn't a ±«Óãtv Sounds app for computers or laptops. Our ±«Óãtv Sounds app is available on mobiles, tablets and on many connected TVs.</p> <p>On your computer, simply head to the<strong> <a href="/sounds" title="±«Óãtv Sounds">±«Óãtv Sounds website</a> </strong>to listen to live radio, on-demand programmes, podcasts, and music mixes.</p> <p>You can also download podcasts on your computer or laptop to listen to when you're offline. Head to the <a href="/sounds/help/questions/downloading/podcast-download" title="How do I download a podcast episode on my computer?"><strong>How do I download a podcast episode from the website?</strong></a> page to find out how to do that.</p> <p>To find out more about the ±«Óãtv Sounds app for mobiles and tablets, check the following pages: </p> <ul><li><strong><a href="/sounds/help/questions/getting-started-with-bbc-sounds/sounds-intro" title="What is the ±«Óãtv Sounds app? ">What is the ±«Óãtv Sounds app?</a></strong></li> <li><a href="/sounds/help/questions/getting-started-with-bbc-sounds/install-uninstall-app" title="How do I install and uninstall the ±«Óãtv Sounds app?"><strong>How do I install and uninstall the ±«Óãtv Sounds app for mobiles and tablets?</strong></a></li> </ul><p>For more information on using ±«Óãtv Sounds on your connected TV, check these pages: </p> <ul><li><strong> <a href="/sounds/help/questions/supported-devices/connected-tv">Can I use ±«Óãtv Sounds on my TV?</a></strong></li> <li><strong> <a href="/sounds/help/questions/getting-started-with-bbc-sounds/use-tv">How do I use ±«Óãtv Sounds on my TV?</a></strong></li> </ul></div> <span><span lang="" typeof="schema:Person" property="schema:name" datatype="" xml:lang="">Anonymous (not verified)</span></span> <span>03 October 2019</span> Thu, 03 Oct 2019 13:44:09 +0000 Anonymous 4770 at http://bbc-sounds.local http://bbc-sounds.local/questions/supported-devices/third-party-apps <span>Listening via third party apps and websites</span> <div class="field--name-body"><p>There are a number of third party apps available that can stream ±«Óãtv Radio online content. They tend to rely heavily on the databases maintained by the content aggregators (the organisations or people who gather web content from different online sources) who often only make one version of the content available for each station.</p> <p>If you require any assistance then you should contact the provider of the application directly.</p> </div> <span><span lang="" typeof="schema:Person" property="schema:name" datatype="" xml:lang="">Anonymous (not verified)</span></span> <span>03 October 2019</span> Thu, 03 Oct 2019 13:46:29 +0000 Anonymous 4948 at http://bbc-sounds.local http://bbc-sounds.local/questions/supported-devices/connected-tv <span>Can I use ±«Óãtv Sounds on my TV?</span> <div class="field--name-body"><p>Yes you can! The ±«Óãtv Sounds TV app will either be pre-installed on connected TVs, or available to download from the TV app or player menu/store. <br /><br /> If the app is available on your TV, you'll know that it's supported and should work as expected.</p> <p>To get started, you'll need to sign into your ±«Óãtv account. For more information on this, have a look here: <a href="/sounds/help/questions/signing-in/sign-in-sounds-tv">How do I sign in to ±«Óãtv Sounds on my TV?</a></p> <p>For help with using ±«Óãtv Sounds on your TV, check the following page: <a href="/sounds/help/questions/getting-started-with-bbc-sounds/use-tv">How do I use ±«Óãtv Sounds on my TV?</a></p> <h3>±«Óãtv Sounds isn't available on my TV</h3> <p>All new TV devices that support ±«Óãtv online services will support the ±«Óãtv Sounds TV app.</p> <p>For older devices, live radio stations are available from your digital TV's electronic programme guide.</p> <p>To listen to on-demand radio programmes, you'll need to listen through the ±«Óãtv Sounds website or ±«Óãtv Sounds app for mobiles and tablets. </p> <p>Find out more about how to use ±«Óãtv Sounds in the following pages: </p> <ul><li><a href="/sounds/help/questions/getting-started-with-bbc-sounds/use-computer"><strong>How do I use ±«Óãtv Sounds on my computer?</strong></a></li> <li><strong><a href="/sounds/help/questions/getting-started-with-bbc-sounds/use-mobile-tablet">How do I use ±«Óãtv Sounds on my mobile or tablet?</a></strong> <br />  </li> </ul><h3>Apple TV</h3> <p>Unfortunately, ±«Óãtv Sounds is not available on Apple TV. Sounds on TV is built using HTML5 technology which works on most connected TVs. However, as Apple TV does not support HTML5 we are unable to provide Sounds to these devices. You can use Apple AirPlay to stream content from ±«Óãtv Sounds on your iPhone or iPad to an Apple TV.</p> <h3><br /> Why is Radio 1 available on ±«Óãtv iPlayer on connected TVs? </h3> <p>You might have noticed ±«Óãtv Radio 1 is one of the channels available on our ±«Óãtv iPlayer application. This gives you access to ±«Óãtv Radio 1's video content (such as interviews with bands and actors or film reviews), not their radio content.</p> <p> </p> </div> <span><span lang="" typeof="schema:Person" property="schema:name" datatype="" xml:lang="">Anonymous (not verified)</span></span> <span>03 October 2019</span> Thu, 03 Oct 2019 13:47:06 +0000 Anonymous 4965 at http://bbc-sounds.local http://bbc-sounds.local/questions/supported-devices/bluetooth-speakers <span>How can I use ±«Óãtv Sounds through my Bluetooth speakers?</span> <div class="field--name-body"><p>You can stream audio from the ±«Óãtv Sounds app on your mobile or tablet through your Bluetooth speakers. Just pair your mobile or tablet with your speakers and press play on anything you want to listen to.</p> <h3><br /> How do I pair my device with my Bluetooth speakers?</h3> <p>This depends on the mobile or tablet you have and the type of Bluetooth speakers you’re using, so <strong>it's best to check your speakers’ user guide for instructions</strong>.</p> <p>For general information on how to pair your Bluetooth speaker with your mobile or tablet, check the following pages: </p> <ul><li><strong><a href="https://support.google.com/android/answer/9075925?hl=en-GB" title="Google Support: Connect via Bluetooth on your Android device">Android: Connect via Bluetooth on your Android device</a></strong></li> <li><strong><a href="https://support.apple.com/en-gb/HT204091" title="Apple Support: Pair a third-party Bluetooth accessory with your iPhone, iPad, or iPod touch">Apple: Pair a third-party Bluetooth accessory with your iPhone, iPad, or iPod touch</a></strong></li> </ul><p>(The ±«Óãtv is not responsible for the content of external sites.)</p> <h3><br /> Not working? </h3> <p>If your Bluetooth connection isn't working, make sure your devices are paired properly. Check your speakers’ user guide for instructions on how to pair your devices.</p> <p>It's also worth checking: </p> <ul><li>The devices are in range. We recommend they're within 1 metre (3ft) of each other.</li> <li>Both devices have sufficient power. </li> <li>You're connected to the right device. You might need to disconnect from any other devices. </li> <li>You haven't reached the maximum number of devices you can pair at any one time.</li> </ul><p><strong>If you’re still having problems with your Bluetooth speakers, get in touch with the manufacturer of your speakers for more advice.</strong></p> </div> <span><span lang="" typeof="schema:Person" property="schema:name" datatype="" xml:lang="">Anonymous (not verified)</span></span> <span>03 October 2019</span> Thu, 03 Oct 2019 13:50:03 +0000 Anonymous 5153 at http://bbc-sounds.local http://bbc-sounds.local/questions/supported-devices/app-not-supported <span>Can I still access ±«Óãtv Sounds even though my device can't install the app?</span> <div class="field--name-body"><p>If you're unable to install the ±«Óãtv Sounds app on your phone or tablet, you should still be able to use the ±«Óãtv Sounds website at <a href="/sounds/" title="±«Óãtv Sounds">www.bbc.co.uk/sounds</a>. The website is supported on devices running Amazon Fire OS 5, Android 4.4, and iOS 10.3 or above.</p> <p><strong>Hint:</strong> You can add a shortcut to the ±«Óãtv Sounds website from the home screen of your mobile or tablet. Follow these links to the wikiHow website for steps on how to do this (the ±«Óãtv is not responsible for the content of external sites):</p> <ul><li><a href="https://www.wikihow.com/Set-a-Bookmark-Shortcut-in-Your-±«Óãtv-Screen-on-Android" title="wikiHow: How to set a bookmark shortcut in your home screen on Android"><strong>How to set a bookmark shortcut in your home screen on Android</strong></a></li> <li><a href="https://www.wikihow.tech/Add-a-Link-Button-to-the-±«Óãtv-Screen-of-an-iPhone" title="wikiHow: How to add a link button to the home screen of an iPhone"><strong>How to add a link button to the home screen of an iPhone</strong></a></li> </ul><h3><br /> Why can't I install the app?</h3> <p>To install the ±«Óãtv Sounds app you’ll need a device which is capable of running Amazon OS 5, Android 5 and iOS 11.3 or above.</p> <p>It’s standard practice for updated apps to no longer support older operating systems. This is the case for ±«Óãtv Sounds, ±«Óãtv iPlayer, and apps by other companies and organisations. Supporting operating systems older than this is very costly and does not represent good value for money for licence fee payers, given the relatively small number of users we have still using those older operating systems.</p> <p> </p> </div> <span><span lang="" typeof="schema:Person" property="schema:name" datatype="" xml:lang="">Anonymous (not verified)</span></span> <span>06 October 2019</span> Sun, 06 Oct 2019 15:30:02 +0000 Anonymous 5242 at http://bbc-sounds.local