Sometimes people apply more than once for a show, or apply for lots of dates in a series. When this happens, occasionally you will receive an ’unsuccessful’ email for a show even though you’ve already received tickets.
This is normally because you have applied for lots of recording dates of the same show. You may therefore have received tickets for one recording, but have been unsuccessful for others in the series.
Alternatively, you may have applied for the same show more than once using different email addresses, or different names, or may have spelled your name differently on different applications.
In any of these scenarios, receiving an unsuccessful email when you already have tickets does not mean that your tickets are no longer valid.
If for any reason it has become necessary to cancel your tickets (occasionally a recording is cancelled, or moves to a smaller venue where we can accommodate fewer people) we will send you a clear notification advising you of this cancellation.