When will my ticket be issued?
When we receive your ticket application we add your details to a waiting list.
Tickets are normally allocated from three weeks before the recording. However, some of our shows are advertised much closer to the recording date, in which case we will let you know if you’ve been successful as soon as possible after you have applied.
For shows that are being allocated via a random draw, the draw will be run after the publicised closing date.
For shows that are being allocated on a first come first served basis we may start sending out tickets beforeÌýthe show is fully booked, in which case we will run a number of allocations as people continue to apply, up to the point where we have reached capacity for that show.
Sometimes we're even able to issue tickets on the day of a recording if there are last minute cancellations, if a show still has available seats or if we’ve been able to release extra tickets at short notice. We realise that sending out tickets so close to the recording means people may not be able to use them, but where possible we like to give as many people as possible on the waiting list for a show the opportunity to go and so will reallocate returned tickets / allocate available tickets right up to the day of the recording. If you receive tickets at short notice and are unable to use them we completely understand, but for our popular shows we always try and give as many people as possible the chance to come along.
If you receive a text message on the day of the recording telling you that you’ve been allocated tickets, but your tickets haven’t arrived in your inbox in time for you to bring them along, please bring along the confirmation message and some proof of ID.
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How will my ticket be issued?
If you have applied online, unless we let you know otherwise tickets will be sent to you by email.
If you’ve supplied us with a mobile number, as soon as you have been allocated tickets we’ll send you a text message letting you know and telling you to check your inbox for your tickets. Your tickets should arrive by email a little while later and will be attached as a PDF document, which you can either print and bring along with you, or which you can show on your smart phone or tablet. All our e-tickets have a unique bar code which we scan as part of the validation and admission process.
If you have applied by phone because you don’t have an email address we can arrange for your tickets to be posted out to you.