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"You've got to take control"
Call handler Amy deals with an abusive caller and it takes its toll.
Duration:
This clip is from
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Remembering the old days
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"You did really, really well"—Series 12, Episode 6
Duration: 02:33
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A 'long goodbye'—Series 12, Episode 5
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"I've got you, don't worry"—Series 12, Episode 4
Duration: 02:15
