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United Airlines has issued a partial apology after one of its passengers was hurt while being forcibly removed from an overbooked flight. The company offered to pay people to leave the flight but when it didn't have enough volunteers, it randomly chose passengers and asked them to leave.

Phoebe Smith is a travel writer, Chris Tarry is an aviation analyst who's worked for a number of airlines and Tyler Brule is the editor in chief of the lifestyle magazine Monocle.