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For 25 years, Baroness Casey, Louise Casey, has been Britain's fixer-in-chief, the person Prime Ministers turn to when they've got a tricky social problem to fix. Now, at the start of a General Election year, she looks ahead to the challenges which will face whoever wins. Examining 5 major areas of policy on she has worked, but which have remained stubbornly un-fixed by governments of all political colours, she asks why that is. Delving into the deeper reasons problems remain un-solved, at questions of governance and political complexity, she asks what we need from our government, at every level, to make things work better.

In this first episode Louise examines rough sleeping - an area she has helped fix - twice, first under Labour then under the Conservatives. Why has the problem - twice fixed - twice resurfaced? In London she meets a man who is now living off the street for the first time in years, as well as a woman still sleeping rough, as she tries to find out what isn't clicking within the system. And catching up again with people she first worked with 25 years ago - from ministers at the centre of government to charity workers - she examines what it will take inside government to fix it again, and keep it fixed.

Producer: Giles Edwards.