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Argos-Sainsbury's, Wonga letters, Rail cancellation fees

Peter White asks why the loan company Wonga offered to lend hundreds of pounds to a man with Down's syndrome who has little sense of the value of money.

Peter White investigates why the loan company Wonga offered to lend hundreds of pounds to a man with Down's Syndrome who has little sense of the value of money. The company sent a letter claiming that he had previously agreed to be sent information about products and services, yet his mother told us that he's unable to read or write and couldn't possibly have given consent. Our investigation has led Wonga to review the wording they use on marketing letters.

Sainsbury's wants to take over Argos. If it goes ahead, a huge new retailer will be created. We examine why the supermarket is keen on the takeover and what it would mean for shoppers, and the company's rivals.

You & Yours listeners have told us that making a small mistake in booking a railway journey can lead to hefty cancellation fees. We have discovered that staff at two companies have been imposing excessive charges, when customers have tried to change their bookings.

Producer: Jonathan Hallewell
Presenter: Peter White.

Available now

45 minutes

Last on

Fri 25 Mar 2016 12:15
±«Óãtv Radio 4

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Chapters

  • Wonga Marketing

    How Wonga offered a loan to a disabled man with little understanding of money

    Duration: 05:03

  • Air BnB

    The tenants sub-letting their homes via Air BnB

    Duration: 05:35

  • ArgoSainsbury's

    What will the proposed takeover of Argos by Sainsbury's mean for shoppers?

    Duration: 07:31

  • Food and Farming Awards - Almerley Fod Shop

    The pub that's also a shop and is a finalist in this year's ±«Óãtv Food and Farming awards

    Duration: 03:48

  • Rail Cancellations

    The rail passengers facing hefty cancellation fees after making a small booking mistake

    Duration: 06:30

  • Open Electoral Register

    Should companies be able to use the Open Electoral Register for direct marketing?

    Duration: 08:17

Broadcast

  • Fri 25 Mar 2016 12:15
    ±«Óãtv Radio 4

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