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Insurance, Letters to Santa, The etiquette of complaining

Consumer affairs, including a look at supermarket customer-service complaints, insurance for older people and children's letters to Father Christmas. Winifred Robinson presents.

Asda's customer service record has come under fire on Resolver - an online complaints website. Asda customers made five thousand complaints to them, in the last year - four times as many as the next most complained about supermarket - Morrisons.

If you're over 60 and looking for insurance it can be a minefield trying to find a provider. A listener has been in touch with us. He's 64 and has been trying to get short term income protection insurance to cover his mortgage in case he gets ill and can no longer work. He's contacted four different companies recommended by BIBA - the British Insurance Brokers' Association - but keeps being told he's too old to get cover.

On Monday the Royal Mail will reveal the definitive list of what children want this Christmas. The gift coming out on top this year is an old favourite - Lego. How do they know? Well, it's the job of the Royal Mail to sort through and deliver the thousands of letters children send to Father Christmas. We wanted to know what really happens to all the letters sent to Santa every year. We sent our reporter Geoff Bird along to the North Pole to find out.

And is there an etiquette to complaining

Presenter: Winifred Robinson.

Available now

45 minutes

Last on

Mon 16 Nov 2015 12:15
±«Óãtv Radio 4

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Chapters

  • Zano Drone

    One of Europe's most successful crowdfunding projects looks like it could be failing

    Duration: 04:29

  • Supermarket Customer Service

    Which of the big supermarkets gets the most complaints for its customer service?

    Duration: 05:55

  • Age Discrimination

    Are over 60s being denied insurance because of their age?

    Duration: 07:09

  • Letters To Father Christmas

    What really happens to all those letters sent to Santa?

    Duration: 08:09

  • Ethical Shoes

    App which allows consumers to check on the conditions under which their shoes are made

    Duration: 05:58

  • How To Complain

    We're a nation of complainers, but how do you complain effectively?

    Duration: 05:39

Broadcast

  • Mon 16 Nov 2015 12:15
    ±«Óãtv Radio 4

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