±«Óãtv Proms Terms & Conditions
Your Tickets
Only tickets purchased through the Royal Albert Hall Box Office are valid for admission.
Tickets sold via third parties and other unauthorised outlets, including online auction sites, are not valid for admission. Reselling a ticket makes it void and the ticketholder may be refused entry.
Providing it is more than 10 days prior to the event, if you are no longer able to attend a Prom you will be able exchange tickets booked via the Royal Albert Hall box office for another ±«Óãtv Proms event. In exceptional circumstances we may consider refunding your tickets. You will be reimbursed by the original method of payment for the face value of the ticket. Refunds or exchanges can only be claimed by the person who made the booking. A £1.00 fee per ticket will be charged for an exchange or refund.
Tickets cannot be offered for sale from within the Royal Albert Hall except from the Box Office by our ticketing team.
Tickets may be restricted to a maximum number per person for certain events.
The ±«Óãtv Proms reserves the right to make alterations to the advertised programme.
Tickets are required for each child attending a performance. Some performances and/or specific seating areas may have age restrictions. It is the responsibility of the ticket holder to check any restrictions before they purchase tickets.
Attendance
Every effort to admit latecomers will be made at a suitable break in the event, but admission cannot always be guaranteed.
The unauthorised use of cameras, audio and video equipment is not permitted.
Purchase of a ticket means you consent to filming, photography and sound recording which may include you as a member of the audience and its use in commercial distribution without payment or copyright.
Every Prom is broadcast live on ±«Óãtv Radio 3 and selected Proms are broadcast on ±«Óãtv TV.
Food and drink bought elsewhere may not be brought into the Royal Albert Hall.
It is against the law to smoke in the Hall.
For security reasons, bags may be searched as a condition of entry.
Mobile phones and other electronic devices are distracting to other audience members. Please ensure you are thoughtful to those audience members sitting by you.
The ±«Óãtv and the Royal Albert Hall reserve the right to refuse admission.
Important Information
The Royal Albert Hall accepts no responsibility for any personal property brought to the venue.
Customers planning on driving to the Royal Albert Hall are advised not to leave valuables in their car.
CCTV is in operation on the premises for the purposes of crime prevention and detection.
Feedback & Complaints
These terms and conditions are governed by English law.
If you have feedback or a complaint relating to the Royal Albert Hall, you can use their general feedback service .
If you have feedback relating to the ±«Óãtv Proms, you can contact us at proms@bbc.co.uk
If you have a complaint relating to the ±«Óãtv Proms, you can use the ±«Óãtv complaints service at
