Your trust is very important to us. This means the ±«Óãtv is committed to protecting the privacy and security of your personal information. This privacy notice describes how we collect and use personal information about you when you use ±«Óãtv iPlayer for connected TV, in accordance with data protection law.
We require users to sign in with a ±«Óãtv account to watch ±«Óãtv iPlayer: Why must I sign in to a ±«Óãtv account to use ±«Óãtv iPlayer?
The ±«Óãtv uses technologies similar to website cookies to measure audiences for our services on connected TVs. Information about how you use ±«Óãtv iPlayer will be stored on your TV and securely on ±«Óãtv servers.Ìý
Your Added programmes
For signed in users, when you add something to your Added programmes, this information is stored on the ±«Óãtv servers to allow you to access your list from multiple devices.
For devices that do not support sign in, when you add something to your favourites, the action is stored locally on your device. This is then sent to ±«Óãtv servers to find out if the programme is currently available on ±«Óãtv iPlayer.
You can remove your Added programmes by going to ‘Manage full list’ and selecting the X next to the programme you want to remove.Ìý
Recent searches
We think it’s useful to display the programmes you’ve previously searched for, so you can easily find them again. This information is stored on your device only and not sent to ±«Óãtv servers. Deleting/clearing your search history isn’t currently available on connected TVs.Ìý
Other information stored on your device
To give you the best ±«Óãtv iPlayer experience, this information may be stored on your device or ±«Óãtv servers:
- Your current video quality setting and the ±«Óãtv region or nation you have chosen
- Resume positions for programmes you’re currently watching for devices that do not support sign-in. (For signed in users this information will be stored on ±«Óãtv servers.)
- Whether you’ve dismissed in-app messages like TV licence messages
- Parental Guidance PIN, secret question and answer
- A cookie for beta mode, so we know if you’ve opted to use the testing version of ±«Óãtv iPlayer
- Cookie values to remember whether you are signed in
- A cookie value for promotions so that you only see them once
This information will be deleted if you uninstall the ±«Óãtv iPlayer app.Ìý
iPlayer child profiles on connected TV
If you are 18 years or older, as a parent or guardian, you can add child profiles under your account.
Our data shows that most children’s content is watched via an adult’s account. This means that both adults and children are not getting the best possible recommendations or an age appropriate experience from the ±«Óãtv.Ìý
Child profiles only show content that’s suitable for under-13s, without the need for a parent or guardian to grant permission.Ìý
Your child’s profile is associated with your account. Data collected through the profile is stored under your account.Ìý
We will collect this information when you set up a child’s profile under your account:
- The profile’s display name
- Your child’s date of birth
- Your child’s activity data (for example, viewing history). This is to safeguard your child’s wellbeing and offer better recommendations.Ìý
How long we keep information
We keep your information as long as the account is active. You can remove data stored on the TV itself by removing your ±«Óãtv account from the TV.Ìý
You can manage or delete your ±«Óãtv account at any time. Find out more about managing your account. If you choose to delete your ±«Óãtv account, all personal information will be deleted immediately from ±«Óãtv servers and the remaining information made anonymous. We might then use it to help us improve our services.Ìý
We will help you make informed decisions about your information, so everyone can get the best out of digital technologies and the ±«Óãtv. Find out what we're doing with your information and more about cookies.
Who is the data controller?
The ±«Óãtv is the ‘data controller’ of this information. This means that the ±«Óãtv decides what your personal information is used for, and the ways in which it is processed.Ìý
We carry out this processing on the basis of the ±«Óãtv’s legitimate interests in providing a personalised service for audience members. If you don’t want a personalised service, you can turn off ‘allow personalisation’ for your account.Ìý
Other purposes for which data is processed include helping us understand audience interests and preferences so we can make sure we’re making something for everyone. We also share some information with TV Licensing, to keep their database up to date.
We will seek permission from the parent or guardian before allowing any children under 13 to set up a ±«Óãtv account for the connected TV.Ìý
Your rights and more information
You can read our Terms of Use.
You can contactÌýdataprotection.officer@bbc.co.ukÌýif you have questions or you wish to find out more details about your rights, please visit the .
If you have a concern about the way the ±«Óãtv has handled your personal information, you can raise your concern with the supervisory authority in the UK, the (ICO).Ìý
Updating this privacy notice:ÌýWe will revise the privacy notice if there are significant changes to how we use your personal information.