Connected TV | Update
*** Friday 31 MayÌý***
We are aware that some users were unable to access iPlayer on their TV devices. Some sawÌýan '02050' error message when attempting to play content.Ìý
After working closely with manufacturers, we can now confirm the problem was due to a direct issue with the individual device. They believe most of the affected devices can be updated with a fix.
If you are still having problems,Ìýwe first suggest checking whether there is a firmware update as this may yet resolve the problem.ÌýIf you're unsure how to check for updates,Ìýhave a look online or in your user guide,Ìýor check with the manufacturer.
IfÌýyou are still facing issues on your device, please contact the brand support using the numbers below. The teams there will be able to guide you through next steps.
Brand contacts
Bush
0345 604 0105
Celcus
0345 604 0105
Digihome
0333 577 7229
Finlux
0333 577 7229
JMB
0333 577 7229
Laurus
0333 577 7229
Linsar
0333 577 7229
Luxor
0333 577 7229
Mitchell & Brown
0333 577 7229
Panasonic
0344 844 3899
Polaroid
0333 600 7700
Technika
0333 577 7229
Techwood
0333 577 7229
Toshiba
0333 577 7229
If theÌýmanufacturer is unable to help, there may be other ways to adapt your TV in order to access iPlayer. For more information, have a look here:ÌýHelp choosing a device to connect to your existing TV
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