Why is playback cropped or zoomed-in on my Sony TV?

Connected TV | Update

We're aware of an on-going issue with some Sony 2020 TVs, where the playback screen will be cropped orÌýzoomed-in. The affected model ranges are listed below.

Sony have been investigating this and have published a help page with some steps to fix the problem. You can read this here:Ìý

We have tested this on affected devices and can confirm that this does resolve the issue.Ìý

Affected models:Ìý

X92 series
XH90 series
XH92 series
A8 series
A8 seriesÌý
A85 series
A9 series
XH80 series
XH81 series
XH85 series
XH91 series
XH95 series
ZH series
Ìý