±«Óãtv

Complaints

If you are not satisfied with the help offered to access information within the ±«Óãtv's Publication Scheme you should contact:

  • ±«Óãtv Information Rights

    London Broadcasting House

    4th Floor, Zone E

    Portland Place

    London

    W1A 1AA

  • Email

  • Telephone

    020 800 82882

Internal Review

If you make a request under the Freedom of Information Act and you are not satisfied with our response, you are entitled to an internal review where we have made a decision under Part 1 of the Act to withhold information under a particular exemption, or where you are not happy with the way the ±«Óãtv has handled your request.

If you have made an FOI request and believe you are entitled to an internal review, please either e-mail or write to us at the address below. Please include your name, address (including e-mail address) and the unique reference number given to your individual request. Please explain what you would like us to review of our original response.

  • ±«Óãtv Information Rights

    London Broadcasting House

    4th Floor, Zone E

    Portland Place

    London

    W1A 1AA

  • Email

  • Telephone

    020 800 82882

A senior manager or legal advisor who was not involved in the original request will carry out the internal review. We aim to handle a majority of internal reviews within 20 working days. However, if the internal review involves complex issues that require further investigation, and those that require additional consideration of the public interest test, we aim to handle these within 30 working days.

The ±«Óãtv does not offer an internal review in certain circumstances:

  • Schedule 1 of the Act states that the ±«Óãtv is covered in respect of information 'held for the purposes other than those of journalism, art or literature'. Where we do not disclose information as we believe it not to be covered by the scope of the Act we will not offer an internal review. However, under these circumstances, if you do not agree with the ±«Óãtv's decision you may raise the issue directly with the Information Commissioner's Office.
  • If a decision to withhold information is made using section 36 of the Act (free and frank discussions/advice, prejudice to the effective conduct of public affairs) that decision will have been taken by the ±«Óãtv's Qualified Person. In these circumstances and in certain cases where there is no-one of sufficient seniority to review the decision, it is not possible to offer an internal review.

Information commissioner

If you are dissatisfied with the internal review of our decision, or when an internal review was not available, you can seek an appeal from the Information Commissioner's Office by writing to:

  • The Information Commissioner's Office

    Wycliffe House

    Water Lane

    Wilmslow

    Cheshire

    SK9 5AF

  • Website

    Alternatively, visit the .

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