http://bbc-contact.local/questions/help-using-bbc-services en http://bbc-contact.local/questions/help-using-bbc-services/cookies <span>How do I change my ±«Óãtv cookie settings?</span> <div><p>We use cookies to give you the best experience on our websites.</p> <p>If you want to make changes to any of your cookie settings on ±«Óãtv sites, please visit the <strong><a href="/usingthebbc/cookies/how-can-i-change-my-bbc-cookie-settings/" title="How can I change my ±«Óãtv cookie settings?">How can I change my ±«Óãtv cookie settings?</a> </strong>page.</p> </div> <span><span lang="" typeof="schema:Person" property="schema:name" datatype="" xml:lang="">Anonymous (not verified)</span></span> <span>03 October 2019</span> Thu, 03 Oct 2019 13:50:03 +0000 Anonymous 5161 at http://bbc-contact.local http://bbc-contact.local/questions/help-using-bbc-services/what-is-sounds <span>What is ±«Óãtv Sounds?</span> <div><p>±«Óãtv Sounds is where you can listen to ±«Óãtv Radio stations, programmes, podcasts, music and a whole bunch of other lovely stuff online. With over 80,000 hours of ±«Óãtv audio available, ±«Óãtv Sounds introduces you to new audio you may not otherwise have discovered.</p> <p>You can access ±«Óãtv Sounds through the website at <a href="http://www.bbc.co.uk/sounds/" title="±«Óãtv Sounds"><strong>www.bbc.co.uk/sounds</strong></a> on your computer, laptop, phone or tablet device. There’s also a dedicated <strong>±«Óãtv Sounds app</strong> for mobile and tablet devices. And you can listen to live stations and podcasts through ±«Óãtv Sounds on your internet radio device.</p> <p>Find out if you can use ±«Óãtv Sounds on your computer, laptop, mobile or tablet in the following pages: </p> <ul> <li><a href="/sounds/help/questions/supported-devices/computer-requirements" title="Can I use ±«Óãtv Sounds on my computer?"><strong>Can I use ±«Óãtv Sounds on my computer?</strong></a></li> <li><a href="/sounds/help/questions/supported-devices/mobile-requirements" title="Can I use ±«Óãtv Sounds on my mobile or tablet?"><strong>Can I use ±«Óãtv Sounds on my mobile or tablet?</strong></a></li> </ul> <p>Have a look at the following pages for some steps to get you started:</p> <ul> <li><a href="/sounds/help/questions/getting-started-with-bbc-sounds/use-computer" title="How do I use ±«Óãtv Sounds on my computer?"><strong>How do I use ±«Óãtv Sounds on my computer?</strong></a></li> <li><a href="/sounds/help/questions/getting-started-with-bbc-sounds/use-mobile-tablet" title="How do I use ±«Óãtv Sounds on a mobile or tablet?"><strong>How do I use ±«Óãtv Sounds on a mobile or tablet?</strong></a></li> <li><a href="/sounds/help/questions/getting-started-with-bbc-sounds/definitions" title="What's the difference between downloads, podcasts and streaming?"><strong>What's the difference between downloads, podcasts and streaming?</strong></a></li> <li><a href="/sounds/help/questions/signing-in/account-sign-in" title="Why must I sign in to a ±«Óãtv account to listen online?"><strong>Why must I sign in to a ±«Óãtv account to listen online?</strong></a></li> </ul> <p>For any help and advice, please visit the <a href="/sounds/help/"><b>±«Óãtv Sounds help site</b></a>.</p> </div> <span><span lang="" typeof="schema:Person" property="schema:name" datatype="" xml:lang="">Anonymous (not verified)</span></span> <span>03 October 2019</span> Thu, 03 Oct 2019 13:50:03 +0000 Anonymous 5163 at http://bbc-contact.local http://bbc-contact.local/questions/help-using-bbc-services/reception <span>Where can I get help with the reception on my TV or radio?</span> <div><p>To get help with the reception on your TV or radio, or to find out more about your local transmitters, please visit the <strong><a href="/reception" title="±«Óãtv Reception website">±«Óãtv Reception site.</a></strong></p> </div> <span><span lang="" typeof="schema:Person" property="schema:name" datatype="" xml:lang="">Anonymous (not verified)</span></span> <span>03 October 2019</span> Thu, 03 Oct 2019 13:47:06 +0000 Anonymous 4993 at http://bbc-contact.local http://bbc-contact.local/questions/help-using-bbc-services/pop-up-messages <span>What should I do if I get a pop-up message? </span> <div><p>The ±«Óãtv uses pop-up surveys across its UK websites to gather feedback about those sites. Usually, a message will appear on a page advising, ‘Do you have a few minutes to tell us what you think of this site?' and you can select either yes or no. These surveys help us to improve our services and we really value users taking the time to complete one.</p> <p>However, you may see a pop-up survey with a message asking you to take part which you feel is suspicious. Such messages, which may tempt you with a chance to win something, are not authorised by the ±«Óãtv and are most likely the result of a virus or an undesired download from another source.</p> <p>In such circumstances, we recommend that you ensure your security software is up to date before scanning your computer for any viruses/malware. Whilst we appreciate reports from users about any such pop-up messages, we cannot do anything to prevent them or provide further support as the issue will be with the computer being used.</p> <p>For further information regarding safety online, please visit <strong></strong>the following UK government approved website <a href="https://www.getsafeonline.org/" title="Get Safe Online"><strong>Get Safe Online</strong></a><a href="https://www.getsafeonline.org/" title="Get Safe Online">.</a></p> <p>The ±«Óãtv is not responsible for the content of external sites.</p> </div> <span><span lang="" typeof="schema:Person" property="schema:name" datatype="" xml:lang="">Anonymous (not verified)</span></span> <span>03 October 2019</span> Thu, 03 Oct 2019 13:50:03 +0000 Anonymous 5164 at http://bbc-contact.local http://bbc-contact.local/questions/help-using-bbc-services/use-red-button <span>How do I use the Red Button?</span> <div><p>Simply press the red button on your remote control at any time. Sometimes you will be prompted to press the red button by an announcement in a programme or a red button logo appearing in the top right-hand corner of your TV screen.</p> <p>The ±«Óãtv's Red Button service allows you to access additional television programming, live coverage from major sporting and cultural events, sports scores, lottery and weather information as well as the latest breaking national and global news stories.</p> <p>It's available with any digital service, though the type and number of features vary according to whether you have digital terrestrial, satellite, cable or broadband. Most of the interactive features currently available are provided by the ±«Óãtv, Sky and the cable companies. A few other broadcasters, including ITV, offer a limited range.</p> <p>The Red Button graphic can be removed from your screen by one simple action, dependent on the platform you are watching on:</p> <ul> <li value="0">Sky - Press the BACK UP button</li> <li value="0">Virgin Media - Press the BLUE button</li> <li value="0">Freeview - Press the BACK or GREEN buttons</li> <li value="0">Freesat - Press the BACK or GREEN buttons</li> </ul> <p>For more help with the ±«Óãtv Red Button, you can visit the <a href="/reception/faqs"><strong>±«Óãtv Reception help site</strong></a>.</p> </div> <span><span lang="" typeof="schema:Person" property="schema:name" datatype="" xml:lang="">Anonymous (not verified)</span></span> <span>03 October 2019</span> Thu, 03 Oct 2019 13:47:06 +0000 Anonymous 4995 at http://bbc-contact.local http://bbc-contact.local/questions/help-using-bbc-services/account-signin <span>Why must I sign in to a ±«Óãtv account to use ±«Óãtv iPlayer?</span> <div><p>Without signing in, you won't be able to play programmes or benefit from the <strong><a href="/iplayer/help/questions/about-bbc-iplayer-and-our-policies/personalisation">personalised features</a> </strong>that ±«Óãtv iPlayer offers. Signing in is quick, free and easy and you should stay signed in for two years on each web browser or app. Sign in isn’t required to watch children’s content through your web browser. </p> <p>We need to understand more about what people are watching to ensure we are providing something for everyone. Up until now, we could only tell how many people used ±«Óãtv iPlayer, but having more data like age, gender and location will ensure we’re better serving all our audience.</p> <p>We share some of your personal information with TV Licensing to check if you are using ±«Óãtv iPlayer and to keep their database up to date. You can read more about how we use your information on our <strong><a href="/usingthebbc/privacy/">Using the ±«Óãtv website</a></strong>.</p> <p>Visit <strong><a href="http://www.bbc.co.uk/usingthebbc/account/">±«Óãtv account help</a></strong> if you need help signing in or creating a ±«Óãtv account. If you want to know more about why you need to sign in, read our About the ±«Óãtv Blog: <strong><a href="http://www.bbc.co.uk/blogs/aboutthebbc/entries/77bdafd0-20b3-414d-aa53-48786b194543">The next stage of a more personal ±«Óãtv for everyone</a></strong>.</p> </div> <span><span lang="" typeof="schema:Person" property="schema:name" datatype="" xml:lang="">Anonymous (not verified)</span></span> <span>03 October 2019</span> Thu, 03 Oct 2019 13:50:03 +0000 Anonymous 5165 at http://bbc-contact.local http://bbc-contact.local/questions/help-using-bbc-services/international-differences <span>Why are the ±«Óãtv websites different outside the UK?</span> <div><p>We have different versions of some sections of the ±«Óãtv website for UK and international audiences. Specifically, we have the UK and international versions of the ±«Óãtv homepage, News and Sport front pages, and the pages for ±«Óãtv TV and radio programmes.</p> <ul> <li><strong>Why are there different versions of the websites?</strong><br /> <br /> We have an unusual requirement when it comes to developing ±«Óãtv websites: they carry advertising internationally (so that UK licence fee payers don't cover international costs) but not in the UK, and we have to build and design for both these situations simultaneously.<br /> <br /> Some content on our sites is available in the UK but not internationally; notably, certain rights restricted video. In order to ensure that people in the UK do not see advertising we have to use GeoIP.</li> </ul> <ul> <li><strong>Why are you using GeoIP?</strong><br /> <br /> Without it, we don't know where ads should be visible and where they shouldn't. The same applies to video and other rights restricted content. Generally, GeoIP to determine country is reliable, but there are some occasions where it doesn't work properly and these we have to address case by case with our GeoIP provider.<br /> <br /> All articles are still available wherever you are in the world, but some of the key pages, such as the News homepage, show a more internationally focused range of headlines.</li> </ul> <ul> <li><strong>Where can I find regional news and weather content from the UK?</strong><br /> <br /> International users who wish to see local UK news can enter a postcode in the Local News tab of the <a href="/news/uk" title="±«Óãtv News: UK"><strong>UK News page</strong></a> to add regional headlines and weather to their UK News page. This page will remember the preference you set, or you can change the postcode selection to see updates from different parts of the country. A new version of ±«Óãtv.com is currently being rolled out, for more information see <a href="/contact/questions/help-using-bbc-services/bbccom-site-changes"><strong>Why has the ±«Óãtv.com site changed?</strong></a><br /> <br /> The <a href="http://news.bbc.co.uk/weather/"><strong>±«Óãtv Weather</strong></a> pages allow you to search for a town in the UK by name or postcode and to set the location as a default forecast.</li> <li><strong>Where can I find the international news in the UK?</strong><br /> <br /> The <a href="http://news.bbc.co.uk/1/hi/world/default.stm"><strong>World News</strong></a> page on the UK site offers a global view of international events and breaking news, as well as subsections containing news from various world regions. Users in the UK will still be able to access those, and we will continue to reflect international news as part of our overall front page coverage on the UK version of the site.<br />  </li> <li><strong>Why am I incorrectly recognised as outside the UK when using my mobile browser?</strong><br /> <br /> Some mobile browsers route data outside the UK when their data reduction features are enabled. If you have an Android or iOS device and are using Chrome 30.0 or above you'll need to disable the Reduce Data Usage option. To do this go to browser settings, select Bandwidth Management and turn off Reduce Data Usage. Another option would be to use another browser or a ±«Óãtv app. If you're using an Opera browser, you'll need to disable Off-Road Mode in browser settings or use another browser.</li> </ul> </div> <span><span lang="" typeof="schema:Person" property="schema:name" datatype="" xml:lang="">Anonymous (not verified)</span></span> <span>03 October 2019</span> Thu, 03 Oct 2019 13:47:48 +0000 Anonymous 5022 at http://bbc-contact.local http://bbc-contact.local/questions/help-using-bbc-services/flash-player-message <span>Why am I seeing an error message when I try and play ±«Óãtv audio or video?</span> <div><p>You might have seen a message on a ±«Óãtv website saying <strong>'This player will stop working soon' </strong>or <strong>'This player no longer works properly on your device'</strong>. This is because your device is currently using Flash player to play ±«Óãtv content.</p> <p>The makers of Flash are phasing it out, so we have to change the way we bring video and audio to you. This now means that many media players - including the ±«Óãtv’s - will stop working properly on your device.</p> <p>To find out what you can do to keep watching and listening to ±«Óãtv content please visit the <strong><a href="/iplayer/help/questions/computer-issues/flash" title="±«Óãtv iPlayer: Why am I seeing a 'This player will stop working soon' message?">troubleshooting page</a> </strong>on the <strong>±«Óãtv iPlayer</strong> help site.</p> <p>If you don’t see the message, then your device won't be affected.</p> </div> <span><span lang="" typeof="schema:Person" property="schema:name" datatype="" xml:lang="">Anonymous (not verified)</span></span> <span>10 October 2019</span> Thu, 10 Oct 2019 09:00:03 +0000 Anonymous 5334 at http://bbc-contact.local http://bbc-contact.local/questions/help-using-bbc-services/find-cbeebies-radio <span>Where can I find CBeebies Radio?</span> <div><p>You can find <strong>CBeebies Radio</strong>, our daily web-based radio station for pre-school children, on the <strong><a href="http://www.bbc.co.uk/cbeebies/radio/">CBeebies Radio website</a> </strong>and on the ±«Óãtv Sounds app. </p> <p>For more information about ±«Óãtv Sounds check the <a href="/sounds/help" title="±«Óãtv Sounds Help Site"><strong>±«Óãtv Sounds Help Site</strong></a>. </p> </div> <span><span lang="" typeof="schema:Person" property="schema:name" datatype="" xml:lang="">Anonymous (not verified)</span></span> <span>03 October 2019</span> Thu, 03 Oct 2019 13:47:48 +0000 Anonymous 5027 at http://bbc-contact.local http://bbc-contact.local/questions/help-using-bbc-services/hd-local-news <span>Can I watch my local ±«Óãtv news programmes in HD?</span> <div><p>People will soon be able to watch ±«Óãtv One in High Definition (HD) without having to switch over to the current Standard Definition versions for their local programming, following the roll-out of ±«Óãtv One HD in England. </p> <p>The ±«Óãtv aims for the rollout of ±«Óãtv One HD in England for Freeview, Sky, YouView and Freesat viewers to be complete by April 2023. You can read more about the roll-out <a href="/mediacentre/2022/regional-bbc-one-hd-roll-out"><strong>here</strong></a>. </p> <p>For satellite viewers on Sky and Freesat, the ±«Óãtv will be completing the HD upgrade to the rest of its channels - adding HD versions of ±«Óãtv Two Northern Ireland, ±«Óãtv ALBA and ±«Óãtv Parliament.</p> <p>The ±«Óãtv already broadcasts ±«Óãtv One in HD in Scotland, Wales and Northern Ireland on the digital terrestrial (Freeview, YouView) and digital satellite platforms (Sky, Freesat).</p> </div> <span><span lang="" typeof="schema:Person" property="schema:name" datatype="" xml:lang="">Anonymous (not verified)</span></span> <span>08 November 2019</span> Fri, 08 Nov 2019 13:00:02 +0000 Anonymous 5559 at http://bbc-contact.local