http://bbc-contact.local/questions/getting-in-touch en http://bbc-contact.local/questions/getting-in-touch/request-foi <span>How can I make a Freedom of Information request?</span> <div><p>Visit the <a href="http://www.bbc.co.uk/foi/" title="±«Óătv: Freedom of Information"><strong>±«Óătv Freedom of Information page</strong></a> for full details on how you can make an FOI request and where you might find some of the information you're looking for.</p> </div> <span><span lang="" typeof="schema:Person" property="schema:name" datatype="" xml:lang="">Anonymous (not verified)</span></span> <span>03 October 2019</span> Thu, 03 Oct 2019 13:49:21 +0000 Anonymous 5127 at http://bbc-contact.local http://bbc-contact.local/questions/getting-in-touch/ask-programme-service <span>How can I ask a question about a ±«Óătv programme or service?</span> <div><p>Please check our <a href="/contact/questions">Help and FAQs home page</a> where we list answers to our most frequently asked questions.</p> <p><strong>Popular questions include:</strong></p> <ul> <li><a href="/contact/questions/getting-in-touch/contact-bbc">How can I contact the ±«Óătv?</a></li> <li><a href="/contact/questions/help-using-bbc-services/iplayer-help">How can I get help with ±«Óătv iPlayer or ±«Óătv Sounds?</a></li> </ul> <p>If your question is programme related, try checking to see if it is answered on a dedicated programme page <a href="/programmes/a-z">±«Óătv - Programmes - A to Z</a>  These pages feature lots of information, so if you are looking for Antiques Roadshow venues, frequently asked questions by fans of EastEnders, or how to apply to be in the Question Time audience, please visit the programme pages for more information.</p> <p>If you still can’t find the answer to your question, you can get in touch by clicking on 'Get more help' at the bottom of every FAQ and contact us by webform or our <a href="/contact/questions/getting-in-touch/live-chat">Live Chat service</a>.</p> <p> </p> </div> <span><span lang="" typeof="schema:Person" property="schema:name" datatype="" xml:lang="">Anonymous (not verified)</span></span> <span>03 October 2019</span> Thu, 03 Oct 2019 13:49:21 +0000 Anonymous 5128 at http://bbc-contact.local http://bbc-contact.local/questions/getting-in-touch/make-donation <span>How can I make a donation to a charity or appeal?</span> <div><p>Visit the <a href="/charityappeals/" title="±«Óătv Charity Appeals"><strong>±«Óătv Charity Appeals website</strong></a> to donate to appeals including the monthly <strong><a href="http://www.bbc.co.uk/programmes/b006nb6j" title="±«Óătv Lifeline Appeal">±«Óătv One Lifeline Appeal</a> </strong>and the weekly<strong> <a href="http://www.bbc.co.uk/programmes/b006qnc7" title="±«Óătv Radio 4 Appeal">±«Óătv Radio 4 Appeal</a>. </strong><br /> <br /> To make a donation to:</p> <ul> <li><strong>Children in Need</strong>, please visit the <a href="/childreninneed" title="±«Óătv Children in Need"><strong>±«Óătv Children in Need website</strong></a></li> <li><strong>Comic Relief</strong>, please visit the <a href="https://www.comicrelief.com/" title="Comic Relief website"><strong>Comic Relief website</strong></a></li> <li><strong>Sport Relief</strong>, please visit the <a href="https://www.sportrelief.com/" title="Sport Relief website"><strong>Sport Relief website</strong></a></li> </ul> </div> <span><span lang="" typeof="schema:Person" property="schema:name" datatype="" xml:lang="">Anonymous (not verified)</span></span> <span>03 October 2019</span> Thu, 03 Oct 2019 13:47:06 +0000 Anonymous 4988 at http://bbc-contact.local http://bbc-contact.local/questions/getting-in-touch/complain <span>How can I make a complaint?</span> <div><p>If you'd like to submit a complaint to the ±«Óătv you can do so on the <a href="http://www.bbc.co.uk/complaints/complain-online" title="±«Óătv Complaints website"><strong>±«Óătv Complaints website</strong></a>. </p> <p>To find out more about our complaints process, please read <a href="/contact/how-we-handle-your-complaint"><strong>How We Handle Your Complaint</strong></a>.</p> <p>The ±«Óătv Complaints website also contains responses to issues of wide audience concern which caused significant numbers of complaints or raised significant issues.</p> </div> <span><span lang="" typeof="schema:Person" property="schema:name" datatype="" xml:lang="">Anonymous (not verified)</span></span> <span>03 October 2019</span> Thu, 03 Oct 2019 13:49:21 +0000 Anonymous 5129 at http://bbc-contact.local http://bbc-contact.local/questions/getting-in-touch/comment-news <span>How can I comment on a news story?</span> <div><p>To add comments on selected news stories on the ±«Óătv News website, first make sure you're signed in to your ±«Óătv account. To ask a question or suggest a story to our news teams try the  '<strong><a href="/news/10725415" title="Have Your Say">Have Your Say' section of the ±«Óătv News website</a></strong>.</p> <p>For information on setting up or using your ±«Óătv account, visit the <strong><a href="/usingthebbc/account/what-is-a-bbc-account/" title="Using the ±«Óătv: Creating and Using your Account">Creating & Using Your Account page</a> </strong>on the Using the ±«Óătv website. </p> <p>You can comment on articles which show the <strong>Comment icon </strong>under or next to the headline: </p> <p><img alt="Screenshot of ±«Óătv News article showing red comment icon in bottom right corner" src="/contact/sites/default/files/2019-02/CommentNews.png" style="width:283px;height:312px;" /></p> <p>Then scroll to the bottom of the article and select <strong>View Comments</strong>. This will allow you to comment on the article and read comments left by other people. </p> <p><img alt="Comments section of a ±«Óătv News article" src="/contact/sites/default/files/2019-02/CommentNews2.png" style="width:505px;height:312px;" /></p> </div> <span><span lang="" typeof="schema:Person" property="schema:name" datatype="" xml:lang="">Anonymous (not verified)</span></span> <span>03 October 2019</span> Thu, 03 Oct 2019 13:47:48 +0000 Anonymous 5006 at http://bbc-contact.local http://bbc-contact.local/questions/getting-in-touch/bbc-email <span>Why doesn't the ±«Óătv have an email address?</span> <div><p>We don't have a general ±«Óătv email address because they tend to attract a lot of spam or junk mail - the last thing we would want is for one of your emails to get lost amongst them. There is also the potential for viruses to be transmitted via email which could be damaging.</p> <p>When our audience contacts us online we ask them to use a webform. This is because we deal with over a million audience contacts every year and we need to make sure that we can track your contact and match up any related contacts. The webform also asks for information that you may otherwise forget to include, like the programme name or the date and time it was broadcast.</p> <p>If you're looking for a way to get in touch, have a look at the <a href="/contact/questions/getting-in-touch/contact-bbc" title="How can I contact the ±«Óătv?"><strong>How can I contact the ±«Óătv?</strong></a> page to find the right way for you. </p> </div> <span><span lang="" typeof="schema:Person" property="schema:name" datatype="" xml:lang="">Anonymous (not verified)</span></span> <span>03 October 2019</span> Thu, 03 Oct 2019 13:49:21 +0000 Anonymous 5133 at http://bbc-contact.local http://bbc-contact.local/questions/getting-in-touch/request-gdpr <span>How do I make a request for information under the General Data Protection Regulation (GDPR)?</span> <div><p>The<strong> General Data Protection Regulation</strong> (GDPR) gives individuals a right to request access to personal information held about themselves. Like the right to information under the <strong><a href="http://www.bbc.co.uk/foi/" title="±«Óătv: Freedom of Information">Freedom of Information Act</a></strong>, the right under GDPR is subject to exemptions which may affect our ability to supply information; each case will be dealt with on an individual basis. </p> <p>For more information and to find out how to make a request, visit the ±«Óătv’s <a href="/privacy/" title="Using the ±«Óătv: Your Information and Privacy"><strong>Your Information & Privacy pages</strong></a>.</p> </div> <span><span lang="" typeof="schema:Person" property="schema:name" datatype="" xml:lang="">Anonymous (not verified)</span></span> <span>03 October 2019</span> Thu, 03 Oct 2019 13:47:48 +0000 Anonymous 5021 at http://bbc-contact.local http://bbc-contact.local/questions/getting-in-touch/contact-bbc <span>How can I contact the ±«Óătv?</span> <div><p>If you would like to leave an appreciation or comment about ±«Óătv output please visit <a href="/contact/comments" title="±«Óătv Comments site"><u><b>I want to leave feedback about the ±«Óătv</b></u></a></p> <p>To make a complaint see <a href="/contact/questions/getting-in-touch/complain"><strong>How can I make a complaint?</strong></a></p> <p>If you'd like to share a story or contribute to ±«Óătv News you can contact the ±«Óătv News team directly via text, social media or email. Full details of various contact methods can be found on the '<strong><a href="/news/10725415" title="Have Your Say">Have Your Say' section of the ±«Óătv News website</a></strong>. You can also upload video and pictures at this page.</p> <p>If you are needing help with using ±«Óătv Sounds or ±«Óătv iPlayer there are dedicated help sites available, find out more at <a href="/sounds/help/" title="±«Óătv Sounds help site"><u><b>I need help using ±«Óătv Sounds</b></u></a> or <a href="/iplayer/help/" title="±«Óătv iPlayer help site"><u><b>I'm trying to get help with ±«Óătv iPlayer</b></u></a></p> <p>Other popular questions</p> <ul> <li><a href="/contact/questions/getting-in-touch/ask-programme-service" title="How can I ask a question about the ±«Óătv?"><span><strong>I have a question about the ±«Óătv or a ±«Óătv programme</strong></span></a></li> <li><a href="/contact/questions/getting-in-touch/contact-programme" title="How can I contact a ±«Óătv programme?"><u><b>I want to contact a particular programme</b></u></a></li> </ul> <p>For anything else, you can browse the articles on the <strong><a href="/contact/questions">Help and FAQS homepage</a></strong>. Should you not find the answer you are looking for, please click on 'Get More Help' found within every FAQ and you can reach out via webform.</p> </div> <span><span lang="" typeof="schema:Person" property="schema:name" datatype="" xml:lang="">Anonymous (not verified)</span></span> <span>03 October 2019</span> Thu, 03 Oct 2019 13:49:21 +0000 Anonymous 5136 at http://bbc-contact.local http://bbc-contact.local/questions/getting-in-touch/lottery-email <span>I've received a 'Lottery win' email, is it genuine?</span> <div><p>We've been made aware of emails of this nature claiming to be affiliated with the ±«Óătv.</p> <p><strong>These emails have</strong> <strong>no connection with the ±«Óătv</strong> <strong>whatsoever and you should</strong> <strong>ignore them</strong>. You should not reply to them or open any links in them and if you believe that persons are attempting to deceive you with a view to monetary gain, you should contact the police.</p> <p>For advice on how to identify scam emails or to report fraud, visit the police service's <a href="https://www.actionfraud.police.uk/" title="Action Fraud website"><strong>Action Fraud website</strong></a>.</p> <p> </p> </div> <span><span lang="" typeof="schema:Person" property="schema:name" datatype="" xml:lang="">Anonymous (not verified)</span></span> <span>03 October 2019</span> Thu, 03 Oct 2019 13:47:48 +0000 Anonymous 5023 at http://bbc-contact.local http://bbc-contact.local/questions/getting-in-touch/contact-presenter-guest <span>How can I contact a presenter, guest or contributor who has featured in a ±«Óătv programme?</span> <div><p>If you’d like to get in touch with a <strong>±«Óătv presenter</strong>, try checking their programme's website for contact details (go to the <a href="http://www.bbc.co.uk/programmes/a-z" title="±«Óătv Programmes A-Z"><strong>±«Óătv Programmes site</strong></a> to search for the programme's website) or contact them via their agent. Contact details of agents who represent professional actors, personalities and celebrities can be found using an internet search engine.</p> <p> </p> <p>If you'd like to get in touch with a <strong>guest</strong> or <strong>contributor</strong> who has recently featured in a ±«Óătv programme, it’s best to try to contact the ±«Óătv programme directly. If contact details like a phone number or email address are available you can find them on the programme’s website. Go to the <a href="http://www.bbc.co.uk/programmes/a-z" title="±«Óătv Programmes A-Z"><strong>±«Óătv Programmes site</strong></a> to search for the programme's website.</p> <p><strong>You could also try looking for the person you'd like to contact using social media. </strong> </p> <p> </p> </div> <span><span lang="" typeof="schema:Person" property="schema:name" datatype="" xml:lang="">Anonymous (not verified)</span></span> <span>03 October 2019</span> Thu, 03 Oct 2019 13:49:21 +0000 Anonymous 5137 at http://bbc-contact.local