Complaint
A representative of the Good Thinking Society complained that the item gave the misleading impression that ear-candling was a safe and effective alternative to syringing.
Outcome
There is no evidence that ear-candling is an effective treatment for any condition, and the website version of the item (though not its Facebook iteration) was accompanied by text stating the NHS view was that the practice was not supported by evidence and that sinus/ear problems should be referred to a doctor or pharmacist. However, this was entirely offset by comments from the presenter which recommended the treatment and endorsed claims for its effects.
Upheld
Further action
The Head of Editorial Standards, Scotland, has discussed with the team the importance of accuracy in items which feature or make reference to practices which might be harmful.