Following a consultation the ±«Óãtv has now finalised and published the ±«Óãtv’s Complaints Framework setting out the ±«Óãtv’s procedures for handling different types of complaint.
In April 2017 the ±«Óãtv published an interim Complaints Framework to reflect the new governance and regulatory arrangements that came into effect in April 2017. Under these arrangements, the ±«Óãtv Board has oversight of the complaints process and Ofcom is the independent regulator for most types of ±«Óãtv complaints.
In July 2017, as required by the Charter, the ±«Óãtv opened a consultation on the Framework. This consultation closed on 16 August 2017.
Following that consultation we have now finalised and published the Complaints Framework, which can be found on the ±«Óãtv’s complaints website.
The Framework sets out the ±«Óãtv’s procedures for handling different types of complaints, from editorial to regulatory, so that everyone who wants to make a complaint - whether as an individual or on behalf of an organisation - knows what to expect.
We have also published a summary of the comments we received in the consultation, our response to those comments, and the amendments we have made to the complaints framework as a result which can be found below.
Organisational responses to the consultation, where permission has been given, have been published below. The ±«Óãtv does not publish individual responses.
Complaints Framework consultation conclusions
Responses from organisations
Responses from organisations to the consultation, where permission has been given to publish:
Consultation (now closed)
This consultation was open from Monday 10 July to Wednesday 16 August 2017 and is now closed.
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July 2017
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Gorffennaf 2017
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July 2017
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Gorffennaf 2017